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Home Care Agency Director
2 months ago
**Job Title:** Home Care Agency Director - Operations Manager
**Job Type:** Full-time
**About Us:
Addus is a leading provider of home care services, dedicated to delivering high-quality care to our clients. We are seeking an experienced Home Care Agency Director to lead our operations and drive business growth.
Key Responsibilities- Manage the daily operations of the home care agency, ensuring compliance with company and contractual requirements.
- Develop and implement strategies to drive census and revenue growth, and execute related sales and marketing plans.
- Build and maintain relationships with state and county referral agencies to promote our programs and services.
- Oversee the recruitment, orientation, training, and retention of branch and office support staff.
- Provide direction and guidance to branch and administrative employees to ensure accurate reporting and handling of workers' compensation and unemployment claims.
- Facilitate team meetings and ensure effective communication among team members.
- Meet and exceed monthly budgeted authorized hours for the branch by managing the Instant Quality Assurance Report.
- Evaluate skills of administrative staff annually and provide additional training and counseling as needed.
- Develop and maintain relationships with all referral sources and conduct community outreach and/or attend employee recruitment events.
- Develop and execute processes to ensure clients receive services as authorized.
- Troubleshoot and resolve customers' concerns and grievances.
- Process payroll and billing as needed.
- Maintain a high degree of confidentiality at all times due to access to sensitive information.
- Maintain regular, predictable, consistent attendance and be flexible to meet the needs of the department.
- Follow all Medicare, Medicaid, state, federal, and privacy regulations and requirements.
- Abide by all regulations, policies, procedures, and standards.
- Bachelor's Degree in Business, Social Services, Public Administration, or a related field of study.
- Demonstrated ability to drive census and revenue growth and sales/develop business.
- Proficient in Microsoft Office.
- P&L experience and the ability to develop and manage an agency budget.
- Strong communication, teambuilding, and interpersonal skills.
- May have to travel between branches occasionally.
- Must have reliable transportation, valid driver's license, and valid car insurance.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
**Environment:** Moderate noise level similar to a typical office environment with computers, printers, and work activities.
