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Baltimore, Maryland, United States Shaner Hotel Group Full time
Guest Services Specialist

The Guest Services Agent will play a vital role in ensuring that every guest has a memorable and enjoyable stay at the McHenry Row Courtyard by Marriott.

Main Responsibilities:
  • Provide exceptional guest service, responding promptly to inquiries and addressing any concerns.
  • Manage check-in and check-out processes, handling all necessary paperwork and documentation.
  • Process payments accurately, following hotel policies and procedures.
  • Offer personalized recommendations and assistance to guests, enhancing their overall experience.
  • Collaborate with colleagues to maintain a positive and efficient work environment.
Essential Qualifications:
  • High school diploma or equivalent; relevant experience in hospitality or customer service is an asset.
  • Superior communication and interpersonal skills, with the ability to adapt to diverse situations.
  • Basic computer knowledge, including MS Office applications and property management systems.
  • Bilingualism in English and Spanish is desirable, enhancing guest relations and interactions.
  • Knowledge of local amenities and attractions can contribute to a more satisfying guest experience.