Service Technician

3 days ago

Rochester, New York, United States Kendell Full time
Job Overview

We are seeking a highly skilled Service Technician to join our team at Kendell. As a Service Technician, you will be responsible for installing and servicing commercial door openings and applications.

Key Responsibilities:

  • Complete scheduled service requests within the scheduled timeframe
  • Install and service commercial steel frames, steel/wood doors, architectural hardware, and access control systems
  • Perform onsite welding and modification work on steel doors and frames if needed
  • Maintain professional demeanor with clients and customers while performing onsite work
  • Complete installation/service with as little disruption or impact to surroundings as possible
  • Manage assigned schedule and document service and installation activities
  • Post accurate and complete SharePoint requests with pertinent information for all service work performed
  • Arrive on time to site and complete service work in scheduled timeframe
  • Communicate with Service Manager, Project Manager or Salesperson if any issues arise before, after or while onsite; communicate with the customer about the issue
  • Repair, troubleshoot, and retrofit existing openings and products
  • Conduct service calls to assess issues and determine proper course of action
  • Complete service onsite if able using available tools, product, equipment
  • Communicate with Service Manager or Salesperson to assist in ordering product needed to complete service work in a timely manner
  • Assist in Production Shops and with Kendell projects if not performing onsite work
  • Develop and broaden industry and product knowledge by attending Manufacturer Certification trainings or industry supported educational events and classes

Qualifications:

  • High School Diploma or equivalent with minimum two years basic carpentry experience
  • Power Limited Technician certificate or low voltage experience preferred
  • Strong mechanical aptitude and troubleshooting skills
  • Knowledge of welding machines, sanders and basic hand tools, including their uses, repair, and maintenance
  • Experience in metal work (cutting, bending, welding), including use of Bondo
  • Ability to follow written, visual (drawings or images), and verbal instructions
  • Ability to work independently and as part of a team
  • Perform repeated physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, lifting (to waist and overhead), balancing, walking, stooping, and handling of materials
  • The ability to lift at least 50 pounds unassisted and overhead and heavier weights with assistance
  • Position requires a valid driver's license, insurability to drive under Organization's insurance policy, and valid DOT certificate
  • Ability to travel up to 30%, work evenings, weekends, and overnight as needed
  • OSHA10 Certification (certification can be received after hire)

Additional Information:

This job description describes the general nature and level of work performed by employees assigned to this position and may be modified based on position location and facility need. It does not state or imply that these are the only duties and responsibilities assigned to the job. Employees may be required to perform other job-related duties as directed by management. All job requirements are subject to change over time, at the discretion of management, and to possible modification to reasonably accommodate individuals with a disability.

All your information will be kept confidential according to EEO guidelines.

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