Automotive Service Director

3 weeks ago


West Mifflin, Pennsylvania, United States Century 3 Kia Full time
Job Description

A senior-level role responsible for overseeing the service department team and ensuring exceptional customer experiences. Key responsibilities include delegating tasks, managing team members, and maintaining strong relationships with customers and third-party vendors.

  • Delegating and directing service tasks to ensure team objectives are met, including monitoring progress and managing team members.
  • Handling customer complaints or concerns in a timely and professional manner to maintain positive relationships and drive repeat business.
  • Assisting with administrative tasks, such as invoicing, order processing, and inventory management.
  • Monitoring repair orders and ensuring efficient use of shop time.
  • Determining necessary maintenance based on vehicle age, mileage, and history.
  • Preparing accurate estimates for labor and parts.
  • Establishing follow-up times and verifying invoice reconciliations.
  • Explain all completed work and charges to customers.
Requirements

The ideal candidate will have:

  • At least 3-4 years of experience in a service manager role.
  • Ability to work independently with minimal supervision.
  • Strong knowledge of automobiles and mechanics.
  • Positive attitude and high-volume mentality.


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