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Office Supervisor
2 months ago
We are seeking a highly skilled and experienced Office Supervisor to join our team at Alliance Ground International. As an Office Supervisor, you will be responsible for leading our Cargo Office team to ensure that cargo handling procedures and shipping logistics are carried out according to company and airline standards.
Key Responsibilities- Develop work assignments for office agents and leads.
- Make recommendations to management on hiring, promotion, and disciplinary decisions.
- Provide training and oversight to new employees.
- Convey shipping instructions to the customer services counter.
- Retrieve import documents and deliver export documents to and from aircraft.
- Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations.
- Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc.
- Release imported international freight upon review of CBP clearances and authorizations.
- Collect air freight charges.
- Handle phone calls from customers in a professional and courteous manner.
- Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required including international cargo documents handling and freight transfer manifest preparation.
- Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner.
- Complete all training when required by company, airport governing authority, or customer when required.
- Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays.
- Possess a high school diploma, GED, or work experience equivalent.
- Possess a valid driver's license with a clean driving record.
- If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
- Must complete ramp and SIDA training to obtain airport authority identification security.
- If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.
- Preferred Qualifications - One+ year of Cargo Agent experience.
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part-time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their 'A' game every day with energy and enthusiasm, respect for their team, and the highest regard for safety.
$29.23/hr. Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
