Customer Service Representative
4 weeks ago
The Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a passion for fitness and health.
Key Responsibilities- Greet members, prospective members, and guests, providing a superior level of customer service.
- Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
- Respond to member questions and concerns in a timely and professional manner.
- Maintain the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are essential.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Occasional lifting up to 50 lbs.
Planet Fitness is a judgement-free zone where members can feel inspired and motivated to reach their fitness goals. As a Member Services Representative, you will play a crucial role in enhancing the member experience and shaping the future of our brand.
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