Senior Operations Manager

4 weeks ago


Leawood, Kansas, United States McDonald's Full time
Leadership Role Overview

As a key member of our McDonald's team, you will be responsible for leading by example and setting the standard for exceptional customer service and results. Your responsibilities will include mentoring team members, managing front and back of house operations, and delivering an outstanding customer experience.

Key Responsibilities
  1. Mentor and develop team members to achieve their full potential.
  2. Manage all aspects of front and back of house operations to ensure seamless execution.
  3. Deliver exceptional customer service and results through effective leadership and communication.
  4. Proactively attract, develop, and hire team members who share our core values and culture.
  5. Communicate effectively with the team to ensure clear understanding of priorities, best practices, and operational changes.
  6. Execute local marketing and community involvement initiatives to connect with the local community.
  7. Schedule labor requirements to meet business needs and provide great customer service experiences.
  8. Ensure food safety and security standards are met and adhered to consistently.
  9. Maintain food service and production levels through strong BOH and FOH execution.
  10. Address performance issues quickly and respectfully through coaching, counseling, and conflict management.
  11. Contribute ideas and solutions to increase productivity, retention, and operations efficiency.

Requirements
  • Strong leadership and communication skills.
  • Ability to mentor and develop team members.
  • Experience in managing front and back of house operations.
  • Proven track record of delivering exceptional customer service and results.
  • Ability to attract, develop, and hire team members who share our core values and culture.


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