Retail Banking Associate

3 weeks ago


Columbus, Ohio, United States Fifth Third Bank Full time

Transforming Banking Experiences

At Fifth Third Bank, we're on a mission to make banking a better experience for our customers. We're looking for a Retail Banking Associate to join our team and help us achieve this goal.

About the Role:

This is a fantastic opportunity to kick-start your career in banking as a Retail Banking Associate. You'll work closely with our customers to understand their financial needs and provide them with tailored solutions. Your primary focus will be on using the consultative sales process to build relationships with our customers and identify opportunities to deepen their financial relationships with us.

Responsibilities:

  1. Utilize the consultative sales process to build a thorough customer profile and identify current and future financial needs.
  2. Maintain an in-depth knowledge of Retail consumer and small business products and services, and recommend appropriate solutions using our value proposition.
  3. Use CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
  4. Focus on cross-selling to existing customer bases and engaging in outside sales activities as directed.
  5. Establish close working relationships with assigned Business Partners, referring customers when appropriate to provide timely and holistic financial solutions.
  6. Consistently meet/exceed customer experience and individual/team production goals, enhancing year-over-year revenue growth as measured by the Financial Center P&L.
  7. Provide guidance to CSRs with respect to the sales and referral process.
  8. Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
  9. Act with confidence by answering customer questions and owning customer issues.
  10. Maintain a position of trust and responsibility by keeping all business confidential.
  11. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
  12. Adhere to established policies and procedures while opening/servicing the full range of Retail products.
  13. Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
  14. Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
  15. Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.


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