Quality Assurance Manager

2 days ago


Eden Prairie, Minnesota, United States ITW Full time
Quality Manager Job Description

At ITW, we're committed to delivering exceptional quality to our customers. As a Quality Manager, you'll play a critical role in ensuring our products and services meet the highest standards of quality, safety, and reliability.

Key Responsibilities:
  • Develop and implement quality plans to ensure compliance with quality system requirements.
  • Lead the Quality organization and work closely with Engineering, Operations, Sales & Marketing, Service & Repair, Customer Service, and IT teams.
  • Interface regularly with key internal and external customers to understand their expectations and communicate improvement activities and corrective actions.
  • Work with process owners to improve customer satisfaction by continually enhancing processes that most significantly affect customer Key Performance Indicators (KPIs).
  • Proactively assess the effectiveness of Sales, Order Fulfillment, Engineering, Sourcing, Manufacturing, and Service quality systems through internal and external process audits.
  • Ensure compliance with relevant national and international standards, including governmental codes and regulations.
  • Support external audits (both customer and agency) and assure proper preparation and closure of any findings identified during the audit.
  • Manage and lead the Global QMS quality/EHS systems for MTS.
  • Lead the quality certification activities associated with the ISO-9001, ISO 14001, and OSHA 18001 Quality Management System (QMS) for the Eden Prairie facility and others as covered by EP certifications.
  • Drive continuous improvement using lean principles and the ITW toolbox.
  • Collect, analyze, and summarize defect data from internal processes, internal testing, suppliers, production, and the field.
  • Communicate findings and work with appropriate leaders to compel improvements to product, processes, or standards.
Requirements:
  • Bachelor's degree in engineering, management, or operations.
  • Seven or more years of Quality experience, including the use of structured problem-solving tools and implementing Quality Systems.
  • 3 or more years of working in an original equipment manufacturing (OEM) environment.
  • Successful track record in implementing Quality culture from Design to Service by working across the business with cross-functional teams.
  • Successful direct customer experience developing plans and implementing actions that increased quality metrics and customer satisfaction.
  • Strong Quality Auditing principles and training as an internal auditor.
  • ASQ Certified Quality Manager preferred.
  • Strong track record in leading/building high-performing teams.
  • Ability to travel globally (up to 10%).


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