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Lead Barista

2 months ago

MagstattleBas, Grand Est, United States The Marcus Corporation Full time
Job Summary:

The Lead Barista is responsible for ensuring the highest level of customer satisfaction and quality in our coffee shop. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Supervise and train baristas to maintain high standards of quality and service.
  • Monitor and maintain inventory levels, including coffee, supplies, and equipment.
  • Ensure a clean and organized workspace, adhering to health and safety standards.
  • Manage customer complaints and feedback, providing proactive solutions and ensuring guest satisfaction.
  • Collaborate with the management team to achieve sales targets and maintain profitability.
  • Develop and implement sales promotion programs and employee sales incentive programs.
  • Stay up-to-date with company policies and procedures, as well as industry trends and best practices.

Requirements:

  • High school diploma or equivalent required; previous restaurant and hospitality experience preferred.
  • Strong communication and leadership skills, with the ability to work effectively in a team environment.
  • Ability to read and comprehend English language, including guest requests, memos, and reservations.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and multitasking skills.

Equal Opportunity Employer:

The Marcus Corporation is an equal opportunity employer, committed to diversity and inclusion in the workplace.