Customer Service Ambassador

3 weeks ago


Maryville, Tennessee, United States Smith and Wesson Full time

Since 1852, Smith & Wesson has been a leader in empowering Americans with the freedom to pursue their goals and dreams. As a Customer Service Representative, you will play a vital role in upholding this legacy by providing exceptional customer service and support.

Salary

The salary for this position starts at $17/hour, offering a competitive compensation package that reflects your skills and experience.

About the Job

This is an exciting opportunity to join our team as a Customer Service Representative. Your primary responsibilities will include handling all order inquiries, both written and verbal, regarding existing or completed orders. You will be the focal point for customer contact as it relates to inquiries on handgun and handcuff parts, aftermarket products, and the placement of orders.

  • You will receive verbal phone-in orders from customers and determine Smith & Wesson discounts, customer classification, and terms of sale.
  • You will identify and advise managers of problem areas, such as parts shortages, shipping delays, service failures, highly dissatisfied customers, quality issues, and more.
  • You will respond to all written and verbal communications from customers regarding emergency orders, status of existing orders, shortages, shipping errors, delivery dates, price quotes, obsolete merchandise, complaints, credits, order tracking, and returns.
  • You will notify customers about availability problems, unreasonable delays, and quantity errors.
  • You will process the replacement of handguns with authorization from department managers.

As a key member of our team, you will communicate with customers to meet delivery and maintain desired quality standards. You will also make sensitive determinations on part orders to be sent free of charge under warranty and respond to sensitive customer inquiries and complaints regarding handgun quality and service department delays.

Required Skills and Qualifications
  • You will have a minimum 1-3 years of data entry and customer service experience.
  • You will possess a high school diploma or equivalent.
  • You will have strong interpersonal skills, proficiency in Microsoft Word, Excel, and PowerPoint, and the ability to perform with minimal supervision.
Benefits
  • We offer a comprehensive benefits package, including health, dental, and vision insurance, prescription drug coverage, employee assistance program, group life insurance, disability insurance, investment 401(k) plan and profit sharing, discounted employee stock purchase plan, paid vacation, holidays, and winter shutdown, tuition assistance program, employee product discounts, and service awards.

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