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Retail Sales Associate

2 months ago

Newport Beach, California, United States EssilorLuxottica Full time
Job Title: Retail Sales Associate

Join EssilorLuxottica, a global leader in the eyewear industry, as a Retail Sales Associate and be part of a dynamic team that delivers exceptional customer experiences.

About the Role:

The Retail Sales Associate will be responsible for providing outstanding customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will be expected to possess an in-depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to our clientele.

Key Responsibilities:
  • Provide exceptional customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
  • Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
  • Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers.
  • Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
  • Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross-selling products.
  • Assist with minor adjustments and repairs.
  • Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
  • Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
  • Understands and adheres to all brand policies and procedures.
  • Perform other miscellaneous duties as assigned by management.
Requirements:
  • High school diploma or equivalent.
  • 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Must be punctual and reliable. Timeliness and dependability are essential.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment.
  • Demonstrated ability to achieve sales targets and exceed customer expectations.
  • A team-player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
  • Is a natural problem-solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges. Navigates through workload pressure with ease.
  • Ability to stand for extended periods and lift up to 25 pounds.
Preferred Qualifications:
  • Experience operating a POS system.
  • Luxury sales or eyewear industry experience.

EssilorLuxottica offers a competitive compensation package, including a base salary, bonus, and commission plan, as well as a comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and various employee discounts. We are an Equal Opportunity Employer and welcome applications from diverse candidates. Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.