Route Optimization Coordinator

4 weeks ago


Baton Rouge, Louisiana, United States wm Full time

About wm

wm is a leading waste management company dedicated to providing exceptional service to our customers. We are committed to making a positive impact on the communities we serve.

Job Summary

We are seeking a skilled Route Optimization Coordinator to join our team. The successful candidate will be responsible for optimizing routes, managing customer service requests, and ensuring seamless communication with drivers and customers.

Duties and Responsibilities

  • Optimize Routes

The Route Optimization Coordinator will be responsible for analyzing customer needs, driver locations, and daily factors to optimize routes. This will involve identifying opportunities to improve efficiency, reduce costs, and enhance customer satisfaction.

Manage Customer Service Requests

The successful candidate will handle customer service requests in a timely and professional manner. This will include communicating with customers via phone, email, or in-person to resolve issues related to missed pick-ups, container movement, and other concerns.

Communicate Effectively

The Route Optimization Coordinator will work closely with drivers, customer service representatives, and other teams to ensure seamless communication and coordination. This will involve using proprietary software to manage ticket routing, prepare routes, and track driver movement.

Requirements

  • Education

A High School Diploma or equivalent is required for this position.

Experience

The successful candidate will have at least six months of relevant work experience in a fast-paced environment, with a focus on team communication, multi-tasking, and problem-solving.

Skills and Qualifications

  • Computer Skills

The Route Optimization Coordinator must be proficient in using multiple computer programs and systems, including proprietary software applications.

Communication Skills

The successful candidate will possess excellent verbal and written communication skills, with the ability to communicate effectively via phone, email, and in-person.

Benefits

wm offers a competitive salary range of $17 - $24 per hour, as well as a comprehensive benefits package that includes medical, dental, vision, life insurance, and short-term disability coverage. Paid vacation, holidays, and personal days are also included.

Equal Opportunity Employer

wm is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful workplace culture that values diversity, equity, and inclusion.



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