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Sales Floor Manager

2 months ago

Clearwater, United States O'Reilly Auto Parts Full time
Job Summary

The Assistant Store Manager will provide support to the Store Manager in various aspects of store operations, including sales, customer service, and store appearance. This role will also involve managing the store during the Store Manager's absence and/or when working opposing shifts.

Key Responsibilities
  • Lead the store team in providing exceptional customer service to retail and professional customers.
  • Supervise customer service levels on the retail showroom, including team member execution of customer service programs.
  • Work with the Store Manager to ensure the retail sales counter is adequately staffed during peak business hours.
  • Assist the Store Manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring team members are current on their individual training.
  • Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
  • Utilize electronic outside purchase order ledgers to ensure special orders and outside purchases are handled efficiently and according to procedure.
  • Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
  • Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
  • Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
  • Make sure all team members are complying with company policies, specifically adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.
  • Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.
  • Assist the Store Manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
Requirements
  • Sales Specialist Training
  • Assistant Manager Certification
  • RSS Certification
  • Desired: Certified Parts Professional Certification; ASE Certification
  • Fluency in multiple languages (Spanish is highly desired)
Benefits
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth
Equal Employment Opportunity

O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.