Warranty Coordinator

True Homes is a leading homebuilder in the Carolinas, and we're seeking a skilled Warranty Coordinator to join our Charleston market team. As a key member of our team, you will be responsible for ensuring that each client's experience during their warranty period is exceptional.

Key Responsibilities:

• Own the client experience, communication, and expectations from closing through warranty period
• Establish proper warranty expectations with every client by communicating throughout the process
• Manage scheduling and timely completion of warranty requests for every client
• Document and track all client services through completion using Punchlist Manager Software
• Monitor and manage trades for responsiveness, professionalism, and quality of work performed
• Ensure quality standards are being met on all warranty repairs
• Identify and report root causes of issues
• Follow all processes and administrative procedures consistently, completely, and accurately
• Practice True Lean culture to eliminate waste
• Complete all work necessary, required, or appropriate, independently without the need for other trades
• Practice financial responsibility at all times when dealing with Trade Partners and warranty repairs

Results/Accountability:

• Establish proper warranty parameters by owning the client experience, communication, and expectations
• Ensure inspection dates with homeowners regarding potential warranty items are met 100% of the time
• Respond to Emergency calls within 1 hour when on-call
• Receive Client Satisfaction ratings that meet or exceed company standards
• Regulate amount of work orders open for over 21 days to remain at a minimum of 10% of all open work orders

Qualifications:

• High school diploma or GED required
• Associate degree in Construction Management or related field or applicable work experience preferred
• Two to four years of construction experience, residential construction preferred
• Basic computer skills required
• Valid driver's license, current automobile insurance, and dependable personal transportation for daily regional travel required
• Ability to work full-time Monday-Friday
• Ability to work some nights and weekends by phone or be dispatched for emergencies as required

General Requirements:

• Excellent attention to detail
• Ability to multi-task
• Must be able to work independently
• Strong communication skills, written, and verbal skills
• Strong organizational skills
• Ability to work in a fast-paced environment
• Regularly drive between jobs during the workday
• Comply with all company policies and procedures
• Demonstrate the qualities and character traits as defined in the True Difference Document

Physical Requirements:

• Ability to traverse homes, residential communities, and ungraded lots
• Ability to ascend/descend stairs and ladders
• Ability to move one's self in confined spaces
• Ability to lift up to 25 pounds without assistance

Working Conditions:

While performing the duties of this position, the associate is regularly exposed to outside weather conditions, which may include wet and/or humid conditions, and extreme cold or extreme heat.