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Fire Alarm Service Support Specialist

2 months ago

Glendora, California, United States BEC Full time
Job Overview

Position: Service Coordinator

At Building Electronic Controls, Inc. (BEC), located in Glendora, CA, we are at the forefront of Low-Voltage and Life Safety Systems in the Greater Los Angeles region. We are seeking a Service Coordinator who is prepared to embrace challenges and guide our service team towards excellence.

Why BEC is Important:

Your contributions play a vital role in ensuring the safety and security of many individuals. We are a collective of passionate professionals dedicated to making a significant impact, fostering each other's development, and providing exceptional service.

Your Responsibilities:

  • Conduct daily assessments of incoming service requests to determine necessary actions.
  • Engage with customers needing repairs to address various action items effectively.
  • Support the service department in scheduling new work orders generated from other divisions within the service team.
  • Keep precise records of all customer interactions and actions undertaken.
  • Work collaboratively with other service team members to ensure smooth operations and high customer satisfaction.

What You Bring:

  • A minimum of one year in dispatching and two years in customer service—experience in the construction sector is a plus.
  • Self-motivated with a robust work ethic and the ability to operate independently.
  • Outstanding communication and customer service abilities.
  • Strong organizational and time-management skills.
  • A desire for growth and long-term commitment within the organization.

What We Offer:

  • A stable full-time position at our headquarters.
  • A competitive salary commensurate with your experience, ranging from $23.00 to $27.00 per hour.
  • A comprehensive benefits package covering your base health plan, with options for dependents, dental, and vision care.
  • 401K matching to support your future financial goals.
  • Paid time off to relax and rejuvenate.
  • This role serves as a stepping stone to various career opportunities within BEC. As you gain experience and a deeper understanding of our service repair processes, you will have the chance to advance into roles in testing, monitoring, and SMA coordination. Many of our coordinators in these divisions began with a foundational understanding of service repair, emphasizing the significance of this role.

BEC is an Equal Opportunity Employer and values the diversity and ambition of our workforce. We look forward to your application.