Customer Service Manager
4 days ago
As a Customer Service Manager at Food Lion, you will be responsible for providing fast, easy, flexible and friendly service to our customers. This role involves assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
About the Role:
This is an exciting opportunity to work in a dynamic retail environment where you will have the chance to develop your skills and knowledge in customer service, sales, and team leadership. You will be working closely with the management team to ensure that our customers receive the best possible service and experience. As a Customer Service Manager, you will be responsible for ensuring that all store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager.
Key Responsibilities:
- Provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and use their name whenever possible
- Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
- Ensure work station and front end area of the store has a neat and clean presentation
Requirements:
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to perform the technical requirements of cashier and service center
Salary and Benefits:
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. Additionally, Food Lion offers a range of benefits, including health insurance, 401(k) plan, and paid time off.
Working Conditions:
This role requires standing 100% of the time, frequently walking short distances. You will also need to bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs on occasion.
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