Automotive Service Consultant

We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team at MAIN STREET AUTO LLC. As a Service Advisor, you will play a pivotal role in providing exceptional customer service.

• Customer Interaction: Greet customers and provide a warm, friendly, and professional atmosphere.
• Act as the main point of contact: Understand customer concerns and requirements, listen actively, and communicate effectively to the service technicians.
• Service Coordination: Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
• Cost Estimation and Approval: Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
• Repair Order Management: Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
• Customer Satisfaction: Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.

• Education: High school diploma or equivalent (additional automotive education or certification is a plus).
• Experience: Proven experience as a Service Advisor in the automotive industry or a related field.
• Skills: Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Technical Knowledge: Sound technical knowledge of automotive systems and repairs.
• Computer Skills: Proficient computer skills and familiarity with automotive software and systems.

We are committed to delivering exceptional customer service and ensuring customer satisfaction. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team at MAIN STREET AUTO LLC.