Installation Technician
6 days ago
Astound Broadband Powered by Wave is seeking a skilled Broadband Network Technician to join our team. As a key member of our technical staff, you will be responsible for detecting, troubleshooting, and resolving system outages for data, video, and telephone services.
Key Responsibilities- System Outage Detection and Resolution: Identify and resolve system outages, ensuring minimal disruption to our customers.
- Emergency Restoration: Perform emergency restoration of coax, underground cable, and other network infrastructure.
- Maintenance and Repair: Conduct routine maintenance and repair of network equipment, including power supply, leakage, and splicing.
- Documentation and Record-Keeping: Maintain accurate records of work performed, including documentation of system outages and restoration efforts.
- On-Call Rotation: Participate in a 24/7 on-call rotation to ensure prompt response to system outages and emergencies.
- Experience: 2+ years of experience in a related field, preferably in telecommunications.
- Competencies: Possess excellent customer service, communication, and problem-solving skills. Ability to work independently and as part of a team.
- Education and Certifications: High school diploma or equivalent required. Relevant certifications, such as bucket certification and Ohm's law, are a plus.
- Competitive Compensation: Starting salary range of $32.41-$35.74 per hour, depending on experience and qualifications.
- Comprehensive Benefits Package: Includes medical, dental, vision, life, and STD insurance, as well as 401(k) retirement plan with employer match.
- Professional Development Opportunities: Tuition reimbursement program and opportunities for career advancement.
Astound Broadband Powered by Wave is committed to fostering a diverse, equitable, and inclusive work environment. We value our employees' contributions and strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
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