Customer Experience Professional
3 weeks ago
Company Overview: At Olympia Federal Savings, we pride ourselves on our commitment to providing exceptional service to our customers and community. We are a values-driven organization that prioritizes integrity, fairness, and transparency in all aspects of our business.
Job Summary: We are seeking a highly skilled Customer Care Center Associate to join our team. This is a fully remote position that requires the ability to provide top-notch service to internal and external customers via phone and computer.
About the Role: As a Customer Care Center Associate, you will be responsible for providing accurate and timely information to customers regarding their accounts and services. You will also be expected to handle cash and numerical transactions, respond to customer inquiries, and resolve product or service problems.
Key Responsibilities:
- Provide exceptional customer service via phone and computer
- Handle cash and numerical transactions accurately and efficiently
- Respond to customer inquiries and resolve issues promptly
- Assist with online banking troubleshooting and issue resolution
- Participate in required compliance and product knowledge training
Requirements:
- High school diploma or equivalent required; experience in the financial industry preferred
- Excellent public and customer relations skills
- Ability to work well under pressure and in a fast-paced environment
- Basic computer and Microsoft Office skills
Benefits: We offer a competitive salary range of $19.83-$27.29/hour, as well as a comprehensive benefits package that includes medical, dental, vision, basic life insurance, and long-term disability coverage. Additionally, employees can enroll in our company's 401k plan and participate in profit sharing and an annual incentive bonus program.
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