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Retail Sales Associate

2 months ago

Spokane, Washington, United States Wireless Vision Full time

About the Role

We are seeking a highly motivated and customer-focused Retail Sales Representative to join our team at Wireless Vision. As a key member of our sales team, you will be responsible for providing exceptional customer service, meeting sales targets, and promoting the T-Mobile brand.

Key Responsibilities

  • Provide outstanding customer service, including greeting customers, answering phones, and assessing their needs.
  • Exceed sales targets by acquiring new customer accounts, maximizing existing customers' accounts, and excelling in quality metrics.
  • Participate in marketing efforts to solicit new business, including outbound calling, community involvement, and promoting the brand.
  • Assist with all functions within the retail store, including cash handling, inventory count, and deposits.
  • Complete accurate paperwork and transactions according to company policies and procedures.
  • Share customer experiences with the team and management.
  • Ensure maintenance of store appearance, back room, restrooms, and individual work area.
  • Assist customers with service activations, changes, and bill payments, respond to billing inquiries, and sell accessories.
  • Build customer confidence by making their experience comfortable and simple while meeting their needs.
  • Engage in service selling and right fitting the customer with the appropriate technology solution.

Requirements

  • Minimum of 6 months experience in retail or a customer-focused environment.
  • Professional, energetic, and positive attitude.
  • Excellent written and verbal/interpersonal communications skills.
  • Flexible scheduling availability.
  • Completed High school diploma/GED.
  • Bilingual preferred in certain locations.
  • Ability to stand for long periods of time (up to 9 hours) on the sales floor.
  • Ability to move and/or lift up to 25 pounds.

What We Offer

  • Competitive paid time-off program.
  • Medical, dental, and vision benefits.
  • 401k match.
  • Phone service discounts.
  • Development and growth opportunities.