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Financial Services Representative

2 months ago

Rochester Michigan, United States Michigan First Credit Union Full time

Job Summary

We are seeking a highly skilled and customer-focused Financial Services Representative to join our team at Michigan First Credit Union. As a key member of our retail banking team, you will be responsible for delivering exceptional service to our members and providing personalized financial solutions to meet their unique needs.

Key Responsibilities

  • Provide exceptional customer service to credit union members and potential new members
  • Serve as a face for our brand, embodying our values of professionalism, growth, and community involvement
  • Provide personalized financial solutions to members, including loan decisions, savings strategies, and account recommendations
  • Introduce potential new members to the benefits of membership with Michigan First Credit Union
  • Follow through on promises and ensure all details are covered to deliver a seamless member experience

Requirements

  • Outgoing and personable, with a passion for building relationships and delivering exceptional service
  • Professional experience in financial sales, retail, or customer service, preferably 3+ years
  • Customer service experience, preferably 3+ years, with a focus on delivering personalized solutions
  • Ability to learn and adapt to our products and services quickly
  • High school diploma or equivalent, preferably an Associate's degree in business or a related field
  • Flexible schedule to meet business needs, including evenings and weekends
  • Ability to work as part of a team and assist at any of our in-store locations

About Michigan First Credit Union

Michigan First Credit Union is a leading financial institution with a strong commitment to community involvement and member service. We offer a comprehensive range of financial solutions, including loans, savings, and investment products, and are dedicated to delivering exceptional service to our members. As a member of our team, you will have the opportunity to participate in a strong culture centered around service, professionalism, and growth.

Benefits and Perks

  • Competitive pay and benefits package
  • Low-cost medical, dental, and vision benefits
  • 401(k) plan with 100% match up to 5% deferral
  • Tuition reimbursement for undergraduate and graduate degree programs
  • Access to a complimentary concierge service
  • Free fitness center and wellness initiatives
  • Loan discounts for secured and unsecured loans and mortgages
  • Opportunities for pay increases, incentives, and profit-sharing