Environmental Laboratory Support Associate
3 weeks ago
We are seeking an experienced Customer Service Representative to join our team at A&B Labs. In this role, you will be responsible for providing exceptional support to clients in the Environmental, Industrial Hygiene, Microbiology, and Food testing industries.
Key Responsibilities:
- Answer client inquiries and resolve issues in a timely and professional manner
- Provide technical support and guidance to clients regarding laboratory testing and procedures
- Ensure compliance with regulatory requirements and company policies
- Collaborate with cross-functional teams to develop and implement process improvements
- Contribute to the development of sales and marketing strategies to drive business growth and retention
Requirements:
- High school diploma or equivalent required; Bachelor's degree preferred
- At least 2 years of experience in a customer-facing role, preferably in a laboratory or testing environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Familiarity with laboratory testing procedures and regulations
What We Offer:
- A competitive salary of $55,000 - $65,000 per year
- A comprehensive benefits package, including medical, dental, and vision insurance
- Retirement plan with company match
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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