Automotive Service Consultant

2 weeks ago


San Marcos, California, United States Chuck Nash Auto Full time
Job Overview

The Automotive Service Advisor will serve as the primary point of contact for customers, ensuring a seamless and satisfying experience from initial consultation to completion of service.

A competitive salary of $45,000 - $60,000 per year is offered to attract top talent in the industry. Please note that salaries may vary based on experience and qualifications.

Key Responsibilities:
  • Customer Engagement: Greet customers promptly, provide clear explanations of services, and ensure all concerns are addressed.
  • Scheduling and Coordination: Manage appointments, coordinate with technicians, and optimize workflow to minimize downtime.
  • Diagnostic and Repair Services: Conduct thorough inspections, identify mechanical issues, and recommend necessary repairs.
  • Estimation and Authorization: Prepare detailed estimates, obtain customer approval, and oversee completion of work orders.
  • Quality Control and Customer Satisfaction: Monitor service quality, address any issues promptly, and maintain high standards of customer satisfaction.
Requirements:
  • Education: High school diploma or equivalent required; automotive certification a plus.
  • Experience: Previous experience in a service department or as a technician highly valued.
  • Skills: Excellent communication, organizational, and problem-solving skills essential.
  • Language: Bilingualism a significant advantage.
Benefits:
  • Competitive Salary: $45,000 - $60,000 per year.
  • Benefits Package: Comprehensive health, dental, and vision insurance.
  • Paid Time Off: Generous vacation and sick leave policies.
  • Training and Development: Opportunities for continuing education and skill enhancement.


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