Energy Assistance Program Specialist

1 week ago


New York, New York, United States City of New York Full time
Job Overview

The City of New York is seeking a skilled professional to serve as a Customer Service Monitor in the Home Energy Assistance Program (HEAP). This role involves providing critical support to households in need, ensuring they receive assistance with their energy costs and crisis situations.

Responsibilities
  • Act as liaison between HRA units, city agencies, customers, and community organizations to resolve heat-related problems and process applications.
  • Research client inquiries and draft correspondence accordingly.
  • Provide information and technical assistance to individuals, groups, or organizations participating in HEAP.
  • Train community-based professionals on HEAP procedures and the application process, followed by follow-up activities to ensure appropriate outreach and assistance.
  • Conduct field visits to HEAP office sites to ensure compliance with procedures.
Requirements

We are looking for an individual with a high school diploma or equivalent and three years of experience in community work or community-centered activities. Alternatively, we welcome education and/or experience that is equivalent to the above requirement.



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