Medical Director for Advanced Practice Providers
24 hours ago
DispatchHealth Management is a rapidly growing company that is redefining healthcare delivery through mobile and virtual healthcare. Our goal is to provide trusted, compassionate care to all in the comfort of their own homes.
Salary and Benefits:
This role offers a competitive salary of $120,000 per year, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401k, paid time off, family, and short-term disability leave.
About the Role:
We are seeking a highly experienced Medical Director for Advanced Practice Providers to join our team. This individual will be responsible for promoting the Dispatch Way by providing clinical leadership to our APPs. Through interviewing, hiring, training, and ongoing performance management, they will drive safe, high-quality care resulting in improved patient outcomes. The successful candidate will work collaboratively with the Market Manager and Regional Medical Director to enhance the patient, provider, and partner experience.
Key Responsibilities:
Recruitment and Hiring: Build a highly functional and engaged clinical team of APPs by working with Central Services/Talent Acquisition to interview/hire APPs. Ensure clinical readiness to practice during the interview process, arrange MATs (medical assessment tool) as needed, and complete Clinical Validation Process for all APP hires.
Evaluation of New Grad Applicants: Work closely with Clinical Center of Excellence (CCOE) to support new graduate APPs as clinically appropriate. Scheduling: Assist with above APP scheduling and staffing when escalated by the Market Manager or Central Scheduling. Champion scheduling practices that are consistent with Scheduling Policy and APP contract terms. Training: Conduct in-office training and arranging clinical orientation/shifts in conjunction with CCOE and People Services. Competency-Based check-offs in collaboration with CCOE. Evaluating readiness for solo clinical practice. Provide support for initial clinical shifts. Clinical Monthly Meeting: Utilizing the Centralized Template, complete Deck with local specific information. Champion information, contained in Deck. In collaboration with Market Manager and Medical Director, conduct monthly clinical meetings with all staff. Performance Management: Achieve targets for Clinical Metrics, subject to change based on patient need. Achieve additional KPI goals which are primarily tracked by MM with Lead APP assistance for any outliers. Clinical Inbox management oversight. Performance Reviews of all APPs on regular cadence. Business Development Support: Attend clinical meetings with vendors/preferred partners with Market Director and Community Engagement Managers as needed. Quality, Safety, and Patient Outcomes Champion: Perform professional services for no less than minimum number of clinical shifts per Lead APP contract to support patient care needs in the market. Champion culture of safety by working closely with the Quality Department to support initiatives to improve patient safety, quality care, and patient outcomes. Promote use event reporting system to track potential patient safety issues, manage and evaluate complaints, identify and implement policies and procedures that enhance patient safety, quality care, and outcomes. Address patient and/or partner complaints and concerns. Participate in APP coaching and service recovery, as necessary. Chart Review to promote evidence-based medical practice and adherence to DispatchHealth clinical pathways.
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