HVAC Service Manager

2 weeks ago

Livermore, California, United States Johnson Controls Full time
About Johnson Controls

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet.

Job Summary

We are seeking an experienced HVAC Service Manager to lead our truck-based service business. As a key member of our team, you will be responsible for growing the labor and material business, delivering customer satisfaction plans, and ensuring operational excellence.

Key Responsibilities
  • Set and monitor goals for overall team growth and profitability
  • Lead the efforts of the project team to ensure productivity, consistency, and quality
  • Respond to warranty-related customer issues
  • Manage customer relationships and drive issue resolution
  • Manage team budget and overhead accounts
  • Maintain optimum team staffing levels through labor forecasting, planning, and management
  • Recruit, hire, and retain team staff
  • Work with direct reports and Team Technical Leads to create effective development performance tracking plans
  • Communicate clear performance expectations; conduct performance reviews for direct reports
  • Approve time sheets for direct reports, and perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable
  • Take responsibility for safety performance and program compliance
  • Assist Project Team in identifying and actively pursuing opportunities for additional work through change orders
  • Develop and maintain long-term relationships with contractors, clients, consultants, and subcontractors
Requirements
  • University degree or equivalent combination of education and experience
  • 6 years minimum experience
  • Bachelor's in a technical field
  • 8 years related site coordination and project management experience; 1-2 years supervisory experience
  • 6 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls
  • Knowledge of project accounting, costing principles, and contracting
  • Experience using service management software and financial accounting systems
  • Excellent verbal and written communication skills
  • Strong computer skills in a Microsoft Office environment
  • Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels
What We Offer
  • Competitive salary
  • Paid vacation/holidays/sick time - 15 days of vacation first year
  • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
  • Extensive product and on-the-job/cross-training opportunities with outstanding resources
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy

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