Technical Lead

1 week ago


Northbrook, Illinois, United States Onward Technologies Full time
Job Summary

The Senior System Engineer is a strategic technical position within Onward Technologies. This role is responsible for maintaining the design and integrity of customer systems, coordinating complex projects, and overall technical account management.

Key Responsibilities
  • Improve customer service, perception, and satisfaction by delivering high-quality technical solutions.
  • Collaborate with cross-functional teams to communicate effectively and achieve business objectives.
  • Develop and maintain in-depth knowledge of customer business strategies and goals, ensuring alignment with IT initiatives.
  • Document and maintain internal processes and procedures related to technical duties and responsibilities.
  • Stay up-to-date with current and emerging technologies by reviewing IT publications and online materials.
  • Pursue professional IT certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
  • Develop strong interpersonal skills, including telephony, communication, active listening, and customer-care.
  • Diagnose and resolve technical issues efficiently.
  • Manage multiple tasks and adapt to changes quickly, ensuring seamless technical support.
  • Maintain technical awareness, matching resources to technical issues effectively.
  • Have a thorough understanding of all organization's key IT services and support tools.


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