Patient Service Coordinator

7 days ago


Frederick, Maryland, United States Community Radiology Associates Full time
Job Overview
Community Radiology Associates is seeking a Patient Service Representative to join our team. This role plays a crucial part in delivering exceptional patient care and ensuring seamless interactions between patients, providers, and payors.

About the Role
The successful candidate will be responsible for greeting and registering patients, obtaining and verifying insurance information, collecting co-pays and fees, and scheduling appointments. They will also provide orientation to patients, coordinate with back-office staff, and maintain accurate documentation.

Key Responsibilities
* Greet and register patients in a friendly and service-oriented manner
* Obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation
* Collect and log all co-pays and fees
* Answer/transfer incoming phone calls
* Schedule, reschedule, or cancel new or current patients, confirm appointments, and notify staff of changes when necessary
* Give patients appropriate orientation for preparatory and safety protocols and provide directions to facilities if needed
* Coordinate with the back-office staff for timely and effective care of patients

Requirements
* High School Diploma or GED
* Intermediate to advanced computer skills
* Strong multitasking and communication skills
* Experience providing exceptional customer service
* Medical terminology knowledge and recent medical/radiology office experience is preferred

Compensation and Benefits
We offer a competitive salary range of $18.00 - $24.00 per hour, along with opportunities for advancement and professional growth. If you are passionate about delivering world-class customer service and thrive in a fast-paced environment, we encourage you to apply.

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