Restaurant Operations Director

2 weeks ago


Kenner, Louisiana, United States Dufry Full time

Job Description

The Director of Operations III role is a high-volume, moderately complex leadership position responsible for directing, planning, and managing the revenue-generating and operations activities of restaurant managers and support staff. This includes ensuring all restaurants are clean, staffed, open for business, and operating to high operational and financial standards.

Key Responsibilities:

  • Directing and managing restaurant managers and support staff to achieve business goals and maintain high operational and financial standards.
  • Building and maintaining positive relationships with stakeholders, including landlords, unions, DBE/Joint Venture Partners, and other key partners.
  • Developing and implementing strategies to increase revenue and improve customer satisfaction.
  • Maintaining a safe and healthy work environment by enforcing safety and health standards and protocols.

Requirements:

  • Demonstrated multi-unit restaurant experience, with overall accountability for the success and failure of those restaurants.
  • Financial acumen, possessing a solid understanding of the drivers of growth and profitability and how key financial metrics are used.
  • Ability to interact with the public, team, and various stakeholders in a friendly, enthusiastic, and inclusive manner.
  • Ability to make sound hiring decisions, delegate tasks effectively, and resolve issues efficiently.

About HMSHost

HMSHost is a leading airport hospitality company providing dining and retail experiences to travelers around the world. Our company culture values innovation, customer satisfaction, and employee engagement.



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