Bilingual Customer Service Representative

3 weeks ago


Albuquerque, New Mexico, United States Rick Buckner - State Farm Agency Full time
About the Role

This position offers an opportunity for a rewarding career with excellent income and growth potential. As an Agent Team Member, you will receive hourly pay plus bonus, paid time off, flexible schedule, valuable experience, and growth potential/Opportunity for advancement within my office.

Key Responsibilities
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each day.
Required Skills
  • Bilingual (Spanish/English)
  • Property & Casualty license (required)
  • Life and Health license (required)
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
Salary and Benefits

The estimated salary range for this position is $40,000-$60,000 per year, depending on experience. Additionally, you will receive hourly pay plus bonus, paid time off, flexible schedule, and valuable experience.



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