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Hospitality Host/Hostess

2 months ago

Plano, Texas, United States FB - ANGELS SHARE, LLC Full time
Job Description

At FB - ANGELS SHARE, LLC, our chef-driven menus are inspired by the seasonal cuisine of the wine country, made with local ingredients, and brought to your table fresh from our open scratch kitchen. Our knowledgeable staff can help you pair each dish with the perfect glass. Because food tastes better with wine.

As a member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.

Responsibilities:

  • Interact with all guests and co-workers in a professional, hospitable, and friendly manner.
  • Arrive on time for scheduled shifts, ready to work.
  • Proper uniform should be worn at all times including dress, make up, hair, and jewelry. Properly accept and book reservations.
  • When there is not the guests' desired time available, offering an alternative time slot or option to ensure the guest joins us.
  • Calculate, note, and quote accurate wait times.
  • When the wait is extensive, being sure to offer the bar for cocktails and appetizers after heading to the table for dinner.
  • Keep floors, entry, and aisle ways clean and free of debris.
  • Assist in bussing tables, when we are on a wait or in need of a table immediately.
  • Provide guest right of way and assist guests needing directions around the restaurant.
  • Genuinely thank all departing guests for dining with us, and welcome all guests joining us.
  • Be familiar with all restaurant information to be able to answer any guest questions or address any concerns.
  • Answer all phone calls and fulfill any guest needs; be able to place calls on hold when needed or direct the call to the proper department; communicate any important information to the managers on duty. All hosts must be familiar with our hours of operation, menu items, price range, directions, contact information, and all other basic restaurant information.
  • In addition to restaurant-specific details, the host should be able to provide information on daily menu additions, musical talent performances, and any cocktail or wine features for the evening.

Qualifications:

  • Fun, energetic and professional attitude at all times while working.
  • Ability to read, write, speak and understand English.
  • Prior restaurant experiences is desired, but not required.

FB - ANGELS SHARE, LLC is an equal opportunity employer.