Bilingual Retail Sales Associate

2 weeks ago

Surprise, Arizona, United States Cox Communications Full time
About the Role

Cox Communications is seeking a highly skilled Bilingual Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales, and building strong relationships with our customers.

Key Responsibilities
  • Explain and demonstrate product capabilities to customers, providing personalized solutions to meet their needs.
  • Meet or exceed sales, retention, and customer experience targets, consistently delivering high-quality results.
  • Assist with the opening and closing of our retail store environments, ensuring a seamless customer experience.
  • Handle cash and credit transactions accurately and efficiently.
  • Participate in workshops, special events, and product demos to stay up-to-date on our latest offerings.
  • Support fellow sales agents as needed, fostering a collaborative and supportive team environment.
  • Continuously expand knowledge of Cox products and services, as well as competitor offerings, through regular training and development opportunities.
What We Offer

As a Bilingual Retail Sales Associate at Cox Communications, you can expect a competitive compensation package, including a variable targeted total compensation of $50,146, with high earners reaching an average annual compensation of $64,472. You will also receive a full-time hourly base rate of at least $16.73, plus monthly targeted commissions of $1,279. Additionally, you will be eligible for a ramp period of up to 2 months to adjust to commission earnings.

We offer a comprehensive benefits package, including 401(k) with company matching, comprehensive medical benefits, free Internet and other Cox discounted services, tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance, and much more.

Requirements
  • High school diploma or equivalent, or up to 2 years of relevant work experience.
  • Fluency in Spanish, both written and spoken.
  • Ability to meet established sales, retention, and customer experience targets.
  • Strong interpersonal and communication skills to effectively sell products using a consultative, solutions-based approach and influence customer decisions.
  • Ability to build relationships and adapt to a diverse customer base.
  • Ability to multi-task and prioritize in a service-oriented, fast-paced team environment.
  • Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services.
  • Computer literacy with an aptitude for learning communication products, services, and accessories.
  • Willingness to work a flexible schedule, including weekends, evenings, and holidays.
  • Ability to lift 25-50 pounds to help manage stock room inventory.
Preferred Qualifications
  • Some college experience with a focus in sales, business, and/or management.
  • One year of experience in a related field, such as sales, retail sales, service industry, etc.
  • Experience selling Wireless/Mobile products.

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