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Patient Care Advocate
2 months ago
Position Overview
The Patient Experience Liaison plays a crucial role in supporting patients and their families by addressing any concerns or specific requirements that may arise during their treatment journey within the healthcare facility. This role involves close collaboration with various healthcare professionals, hospital departments, and leadership to effectively resolve issues that patients and families may encounter, ensuring a positive experience throughout their time with the organization.
Key Responsibilities
- Act as a bridge between patients, families, and healthcare providers to facilitate clear communication and provide necessary support.
- Model exceptional patient care and professionalism at all times.
- Proactively identify and address situations that may lead to complaints or grievances, adhering to established guidelines and regulations.
- Collaborate with clinical staff to manage clinically oriented concerns.
- Utilize service recovery techniques, including de-escalation strategies, to resolve challenging situations with patients and families.
- Work alongside Patient Experience and Customer Service teams to implement continuous improvement strategies aimed at enhancing care delivery.
Qualifications
A High School Diploma or GED is required.
Additional Educational Requirements
Familiarity with general office equipment, computer systems, and various software applications is essential.
Experience Requirements
Preferred candidates will have 1-3 years of experience in roles involving interaction with the public, particularly in customer service, patient care, or hospitality settings.
