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Lead Security Architect

2 months ago

Orlando, Florida, United States ServiceNow Full time
Company Overview

At ServiceNow, we harness technology to create a world that works for everyone, and our talented team makes it all possible. We are committed to rapid innovation because the world demands it, and we strive to deliver unique solutions for our customers and communities. By joining ServiceNow, you become part of a dynamic group of innovators who possess a relentless curiosity and a passion for creativity. We believe that your best work emerges when you lead a fulfilling life and share your distinct skills, and we do everything possible to support that. Together, we dream big, encouraging one another to realize both individual and collective aspirations. The future is bright, and it begins with you.

With over 7,700 customers, we proudly serve around 85% of the Fortune 500 and are honored to be recognized as one of FORTUNE's 100 Best Companies to Work For and one of the World's Most Admired Companies.

Discover more about Life at Now through our blog and hear firsthand from our employees about their experiences at ServiceNow.

If you feel uncertain about meeting all the qualifications listed in a job description but are genuinely excited about the opportunity, we encourage you to apply. At ServiceNow, we are dedicated to fostering an inclusive environment where every voice is heard, valued, and respected. We welcome candidates from diverse and non-traditional backgrounds who may not follow a conventional path related to this role. We believe that skills and experiences are transferable, and a strong desire to dream big makes for exceptional candidates.

Role Overview

About Digital Technology & The Security Solutions Office

We are not just a traditional IT department; we are Digital Technology. As the world evolves, so do we. We are redefining IT with a focus on transformation, user experience, AI-driven automation, innovation, and growth.

Our mission is to deliver exceptional, secure experiences for customers and employees, propelling ServiceNow towards becoming the leading enterprise software provider of the 21st century. We take pride in co-creating, utilizing, and showcasing our own products to achieve this goal.

Ultimately, our aim is to enhance the work experience for both our employees and customers. When you work in ServiceNow Digital Technology, you work for them.

The ServiceNow Security Organization provides cutting-edge, innovative security solutions to mitigate risks and safeguard our company and customers. We empower our clients to transition their most sensitive data and workloads to the cloud, accelerating our growth as the most trusted SaaS provider. We cultivate an environment where our employees take pride in their work and can make a meaningful impact.

Position Summary:

As a Lead Security Architect, you will be instrumental in defining the technical trajectory of our organization and driving the implementation of our technology strategy. This role is highly collaborative, requiring you to lead teams of skilled engineers while promoting a culture of teamwork, innovation, and excellence. Utilizing your expertise in engineering, development, and software architecture, you will design and implement scalable systems, create robust solutions, and uphold the highest standards of quality and performance across our infrastructure.

Key Responsibilities:

  • As a vital member of our Enterprise Security team, you will be tasked with designing, constructing, and advising on intricate solutions related to securing our global cloud infrastructure.
  • Possess a deep technical understanding of operating systems, web technologies, application development methodologies, and tools, with the capability to oversee or engage hands-on to validate the value of emerging technologies.
  • Research and assess security technologies and products available in the market to determine their suitability.
  • Establish security requirements by aligning business strategies with stakeholder interests, leveraging your knowledge of information security standards, external compliance, and industry best practices.
  • Utilize your experience in conducting security assessments, vulnerability analyses, and risk evaluations to produce architecture/platform designs that reveal broader opportunities and support cost estimations.
  • Facilitate cross-team collaboration and the development of common practices and patterns to promote consistency and reusability across various functional roles.
  • Evaluate existing security designs, identify opportunities, and collaborate with leadership to prioritize technology investments related to networking, cryptography, endpoint security, and server and monitoring infrastructure.
  • Support secure system implementations by specifying intrusion detection methodologies, preparing preventive and detective measures, ensuring data security both in transit and at rest, and providing technical guidance to engineering and support teams while assisting in the creation of appropriate documentation.
  • Verify system and application security through security assessments, code reviews, and configuration and design evaluations.
  • Maintain the organizational risk posture by ensuring adequate security measures align with compliance standards and policies, conducting incident response analyses as needed, and collaborating with leadership and technical teams on remediation plans.
  • Assist in defining and scoping new projects and programs, preparing presentation materials that include problem statements, proposed solutions, and business justifications.
Qualifications

To excel in this role, you should possess:

  • 15+ years of experience in architecture and engineering, with a focus on programming, operating systems, networking, and security.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and convey technical concepts to non-technical stakeholders.
  • Strong knowledge of enterprise architecture and engineering principles, design patterns, and best practices.
  • A Master's degree in computer science, engineering, or a related field.
  • Proficiency in synthesizing complex information and preparing presentations for executive leadership.
  • Experience with Agile development methodologies and DevOps practices.
  • The ability to design, implement, and maintain scalable and resilient network architectures that meet the organization's current and future needs.
  • A solid understanding of routing protocols (e.g., BGP, OSPF, EIGRP) and switching technologies (e.g., VLANs, STP, VTP) to ensure efficient and reliable data transmission.
  • A strong grasp of network security, including firewalls, VPNs, IDS/IPS, and access controls to safeguard our network infrastructure from threats and vulnerabilities.
  • The capability to design and architect IAM solutions, including identity lifecycle management, single sign-on (SSO), multi-factor authentication (MFA), and privilege access management (PAM), to meet client requirements.
  • Strong proficiency in Linux/UNIX operating systems (e.g., RHEL, CentOS, Ubuntu), including installation, configuration, and troubleshooting.
  • Expertise in scripting languages such as Bash, Python, or Perl, along with experience using configuration management tools like Ansible, Puppet, or Chef.
  • In-depth knowledge of networking concepts, protocols, and security principles.
  • Experience with virtualization and containerization technologies (e.g., VMware, Docker, Kubernetes).
  • A robust development and programming skill set (C/C++, Python, Java).
  • Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and hybrid cloud environments.
  • An understanding of ServiceNow platform capabilities, including Service Portal, Service Catalog, Workflow Automation, and Integration Hub.

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

At ServiceNow, we prioritize flexibility and trust in our distributed work environment. Learn more about our work personas: flexible, remote, and required-in-office.

If you require a reasonable accommodation to complete any part of the application process or need an alternative method for applying, please reach out for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may need to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any necessary export license or other approval from the U.S. Government.

Please be aware that fraudulent job postings and scams are increasingly common. Learn how to protect yourself and recognize genuine ServiceNow job postings through the ServiceNow Careers site.

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