Automotive Service Consultant

1 week ago


Grandville, Michigan, United States Serra Automotive Full time
Service Advisor Role at Serra Honda Grandville

We strive to create a work environment that supports your personal and professional growth. At Serra Honda Grandville, we offer a unique blend of benefits and perks that make coming to work a pleasure. As a Service Advisor, you will be responsible for:

Key Responsibilities:
  • Greeting customers promptly and efficiently
  • Obtaining accurate customer and vehicle information
  • Clearly communicating vehicle symptoms and recommended maintenance
  • Preparing detailed estimates and managing customer expectations
  • Monitoring progress and updating customers regularly
  • Verifying invoices and explaining completed work to customers

Requirements:

  • 1-year experience in a service advisory role (preferred but not mandatory)
  • Honda experience is a plus
  • Positive attitude and high volume mentality
  • Customer satisfaction focused
  • Previous dealership, service advisor, and automotive experience (preferred but not required)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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