Front Desk Associate Manager

1 day ago


Buena Park, California, United States Hilton Buena Park Anaheim Full time

About the Role: Our hotel is looking for a dedicated and customer-focused Front Desk Associate Manager to join our team. In this role, you will be responsible for greeting and welcoming guests, handling room reservations, and ensuring a seamless guest experience.

Key Responsibilities:

  • Handle all aspects of front desk operations, including registration, check-in, and check-out
  • Provide exceptional customer service and resolve guest complaints promptly
  • Stay up-to-date on hotel policies, procedures, and promotions
  • Maintain a high level of accuracy and attention to detail when processing transactions
  • Work collaboratively with other departments to ensure a positive guest experience

Requirements:

  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred
  • Experience in a hotel or related industry preferred
  • Excellent communication and problem-solving skills
  • Ability to work well under pressure and manage multiple priorities simultaneously
  • Basic knowledge of Microsoft Office Suite and property management systems

Compensation:

Estimated salary: USD 16.00 - 21.52/Hr., depending on experience and qualifications.



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