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Employment Specialist
1 month ago
At the State of Utah, we are committed to helping individuals and families achieve self-sufficiency through employment and education. As an Employment Counselor, you will play a critical role in providing career guidance and support to our customers.
Job SummaryThis position will work from the DWS Employment Center in Cedar City, Utah, and will be responsible for delivering a broad range of services to assist case-managed customers, unemployed and underemployed job seekers, and the general public. You will help customers resolve barriers and increase their skills to obtain and maintain employment and education that leads to self-sufficiency.
Key Responsibilities- Provide career, occupational, and educational counseling to empower customers to increase their income and break the cycle of poverty.
- Assess customers and their families to identify barriers to self-sufficiency, employment, training, and income goals, and provide the necessary resources and support to resolve the barriers.
- Utilize motivational interviewing techniques to complete assessments and evaluations to gain pertinent information related to goal planning and barrier resolution and to create a supportive environment.
- Develop employment plans and goals with activities leading to achieving goals and/or work readiness, as well as monitoring and evaluating employment plan activities and progress.
- Utilize labor market information, local resources, referral to community partners and employers to assist customers in meeting their goals.
- Assess needs and educate customers about DWS programs, policies, and services and help them access temporary assistance programs (Food Stamps, Financial, Medicaid, Child Care, and Unemployment Insurance).
- Conduct home visits when needed to establish relationships, increase rapport, problem solve, engage or re-engage the customer.
- Assist customers with the ultimate goal of employment by assisting with resume creation, networking, mock interviewing, and job searching with technology.
- Ensure program compliance and appropriate use of public resources.
- Understand and implement program-specific policies, procedures, case management techniques, career counseling, available Division resources, as well as community partner resources.
- Provide employment retention support and resources.
The ideal candidate for this position is someone who has:
- Transferable soft skills, including empathy and compassion for others, and the ability to present information clearly and effectively, both verbally and in writing.
- Exceptional customer service skills and the ability to assist people in a manner that shows sensitivity, tact, and professionalism, without prejudice or bias.
- Possesses interpersonal skills, including active listening, ability to build trusting relationships, show mutual respect, and mindfulness of others.
- Capable of working in an environment that balances program policies and compassion.
Preference may be given to those fluent in languages other than English.
