Medical Office Representative

5 days ago


Mokena, Illinois, United States Silver Cross Hospital Full time

We are seeking a Medical Office Representative to join our team at Silver Cross Hospital. As a Medical Office Representative, you will play a vital role in ensuring seamless after-visit activities, including coordinating the collection, review, and update of practice-specific forms, printing of the After Visit Summary (AVS), communication of payment policies, collection of payments, assistance with scheduling follow-up appointments and procedures, and pre-visit clearing for patients on the date of service.

Responsibilities:
  • Coordinate after-visit activities, including form collection, review, and update
  • Print and distribute After Visit Summaries (AVS)
  • Communicate payment policies and collect payments
  • Assist with scheduling follow-up appointments and procedures
  • Ensure pre-visit clearing for patients on the date of service
Qualifications:
  • Associate or Bachelor's degree preferred; High school diploma required
  • Prior experience and in-depth knowledge of insurance preferred
  • Excellent interpersonal skills, including effective relationships with patients, physicians, management, staff, and other customers
  • Exceptional customer service skills, including independent thinking, sound judgment, and creativity when resolving customer issues
  • Ability to balance multiple priorities and handle challenging situations
  • Excellent verbal communication skills
  • Ability to use personal computers and select software applications
Benefits Package:
  • Comprehensive benefit package available for Full-time and Part-time employees
  • Medical, Dental, and Vision plans
  • Life Insurance
  • Flexible Spending Account
  • Other voluntary benefit plans
  • PTO and Sick time
  • 401(k) plan with a match
  • Wellness program
  • Tuition Reimbursement


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