Cybersecurity Technical Advisor
4 weeks ago
The Cybersecurity Technical Advisor will work closely with the incident response engagement team to provide technical expertise and support the Engagement Lead in managing the restoration tasks. This role is responsible for ensuring the successful forensic investigation and restoration of clients from network intrusions. The Technical Advisor will be the technical engagement leader for the Tiger Team and will be accountable for providing deeper technical expertise. This is a hands-on, technical role that requires effective communication and collaboration with internal team members and external clients.
Key Responsibilities
- Partner with the Engagement Lead to manage the overall technical tasks during an engagement
- Assist clients with the completion of immediate actions
- Assist clients with SentinelOne agent installation and troubleshooting
- Ensure data preservation steps are taken and assist with forensic collections
- Manage Infrastructure Recovery/Restoration and Decryption/Remediation efforts
- Review backup solutions and assist with the validation of backups
- Consult on the resolution of all technical issues such as EDR deployment, troubleshooting, forensics collections, and onsite restoration
- Ensure the Strategic Plan contains comprehensive technical details and identifies additional technical resources based on Strategic Plan task list and milestones set by the Engagement Lead
- Serve as an internal expert on the entire engagement lifecycle and portfolio of services at a technical level
- Serve as an escalation point for Technical Advisor, Engineer, and Technician positions for both technical and non-technical issues
- Ensure all activities, findings, and hourly time are properly documented
- Backfill the Engagement Lead as needed on kickoff calls and daily update calls, etc. and may also fill in for other team members such as SOC or Forensics, depending on their experience and skillset
- Interface with the client's technical team members, outside technical teams, the Engagement Lead, the Project Manager, and other Arete Teams to ensure the overall technical success of the engagement
- Clearly articulate technical recommendations for enhancing client cybersecurity and/or IT infrastructure both verbally and in writing (as directed by Counsel)
- May train or mentor other technical roles
- Identify and escalate underperforming team members to help expedite Client recovery efforts and identify mentoring opportunities
- Prioritize, action upon, and delegate instructions and tasks provided by the Engagement Lead
- May perform other duties as assigned by management
- General knowledge of the Incident Response lifecycle and the tools and processes leveraged over the entire engagement
- Ability to communicate technical subject matter to a non-technical audience
- Sufficient knowledge of all Arete core offerings, processes, and internal/proprietary tools
- Ability to lead projects with multiple stakeholders and resolve conflicts
- Strong influential leadership and interpersonal skills, professional presence, and experience collaborating with peers on remote teams
- Strong communication and problem-solving skills
- Customer service-focused with proven ability to manage multiple priorities
- Innovative and creative thinking skills
- Previous experience scripting for automation (PowerShell, Bash, Python)
- Familiarity with industry-standard incident response and forensics threat hunting software and toolsets
- Working knowledge of networking to include DHCP, DNS, Subnetting, VLANs, and authentication, and the ability to troubleshoot and resolve issues
- General knowledge of data encryption technologies
- Ability to read and understand basic network diagrams
- Familiarity with small to large-size network and systems environments
- Basic experience identifying persistence mechanisms and developing client-specific remediation steps
- Experience with basic collections and troubleshooting basic collection methods (ie. powered-on VM with space constraints)
- Experience setting up, configuring, and troubleshooting backup and restore operations
- Data recovery experience, basic understanding of data structures, file system formats, RAID configurations, and storage configurations
- A Bachelor's/technical degree and 6 years of experience relevant experience working in IT operations and administrating IT systems, or equivalent experience
- Technical Certifications, Cisco Networking, Security +, Microsoft Server/Azure, etc., preferred
- Advanced knowledge of multiple technologies: Multi-factor Authentication, Storage solutions, Hypervisors, Operating Systems, Networking, System Administration, Remote Monitoring and Management tools (RMMs), Log Aggregation and Collections, etc.
- Thorough knowledge in at many of the following areas: virtualization, Windows Server, Linux/Unix, LDAP/Active Directory, DNS, networking, firewalls, DMZ, scripting/PowerShell, cloud solutions (Azure, AWS, etc), Microsoft 365, information security, SaaS integrations, MDM, SIEM platforms, MFA, RMM
- Ability to align tasks with the larger objective of the project engagement process
- Previous experience rebuilding applications and custom Windows servers as well as domain controllers and verifying correct operations
- Ability to work onsite or during non-business hours, etc.
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