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Patient Care Specialist

2 months ago

Provo, Utah, United States Serenity Healthcare Full time
Job Overview

Position: Customer Service Representative
Department: Customer Care
Employment Type: Full Time

At Serenity Healthcare, we understand that navigating life can be challenging, particularly for those facing mental health issues such as depression and anxiety. Our mission is to provide hope and healing through innovative treatments like TMS and Ketamine therapy. If you are a compassionate individual who enjoys problem-solving and is committed to making a difference, this role may be ideal for you.

Role Summary:
As a Customer Service Representative, you will play a vital role in offering support to individuals dealing with mental health challenges. Your main duties will involve responding to incoming calls, establishing trust with patients, and providing them with information about our transformative treatment options.

Important Consideration:
This position may involve interactions with patients experiencing severe emotional distress, which could be triggering for some individuals.

Benefits:

  • Opportunities for rapid career advancement within the healthcare sector
  • Comprehensive insurance coverage (Medical, Dental, Vision) and 401K plan
  • Generous paid time off policy (20 days annually)
  • Access to Serenity's treatment programs for employees
  • Facilities including a corporate gym and recreational areas
  • Flexible scheduling options available

Key Responsibilities:

  • Responding to patient inquiries via phone and email
  • Conducting new patient intakes to facilitate their healing journey
  • Ensuring adherence to HIPAA regulations and compliance standards
  • Educating patients about TMS and Ketamine therapies
  • Coordinating care with clinical teams
  • Performing additional relevant tasks as required

Qualifications:

  • High School Diploma or GED
  • Strong commitment to patient-centered care
  • Prior experience in customer service is essential
  • Excellent communication skills, both verbal and written, along with basic math proficiency
  • Ability to de-escalate situations and connect with individuals empathetically
  • Genuine passion for making a positive impact in the lives of others

About Serenity Healthcare:
Serenity Healthcare is at the forefront of healthcare technology, utilizing advanced medical devices to provide our patients with long-term solutions when traditional treatments have not succeeded. Our commitment to evidence-based practices and proven outcomes drives us to empower patients to reclaim their lives through innovative healthcare solutions.