Customer Service Ambassador

6 days ago


Charlottesville, Virginia, United States Monfalcone & Garris, PC Full time
About the Role

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Monfalcone & Garris PC. As the initial point of contact for many clients, you will play a vital role in driving company success and growth through exceptional customer service and administrative support.

Key Responsibilities:

  • Tax Return Preparation: Assist with assembling and processing tax returns, ensuring accuracy and efficiency.
  • Document Management: Scan and organize office documents, maintaining a secure and organized digital filing system.
  • Scheduling and Coordination: Plan and schedule appointments, meetings, and events, ensuring seamless execution.
  • Client Support: Greet and assist onsite guests, providing exceptional customer service and support.
  • Phone Support: Answer inbound telephone calls, responding to client inquiries and resolving issues promptly.

Requirements:

  • Administrative Experience: Previous experience in office administration or a related field, with a proven track record of delivering high-quality results.
  • Curiosity and Improvement: Demonstrated curiosity and a willingness to improve daily tasks, leading to increased efficiency and productivity.
  • Prioritization and Multitasking: Ability to prioritize tasks effectively, manage multiple projects simultaneously, and meet deadlines.
  • Communication Skills: Excellent written and verbal communication skills, enabling effective interaction with clients and colleagues.
  • Attention to Detail: Strong attention to detail, ensuring accuracy and precision in all tasks.
  • Organizational Skills: Strong organizational skills, maintaining a clean and organized workspace.
  • Technical Skills: Proficiency in Microsoft Office products, with a strong understanding of bookkeeping and payroll principles.

Company Overview:

Monfalcone & Garris PC is an established small firm with big goals. We have a diverse range of clients across various industries, and our mission is to provide exceptional accounting and tax services, becoming the last stop our clients need on their journey.

Salary Range: $45,000 - $60,000 per annum, depending on experience.



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