Customer Service Ambassador
6 days ago
We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Monfalcone & Garris PC. As the initial point of contact for many clients, you will play a vital role in driving company success and growth through exceptional customer service and administrative support.
Key Responsibilities:
- Tax Return Preparation: Assist with assembling and processing tax returns, ensuring accuracy and efficiency.
- Document Management: Scan and organize office documents, maintaining a secure and organized digital filing system.
- Scheduling and Coordination: Plan and schedule appointments, meetings, and events, ensuring seamless execution.
- Client Support: Greet and assist onsite guests, providing exceptional customer service and support.
- Phone Support: Answer inbound telephone calls, responding to client inquiries and resolving issues promptly.
Requirements:
- Administrative Experience: Previous experience in office administration or a related field, with a proven track record of delivering high-quality results.
- Curiosity and Improvement: Demonstrated curiosity and a willingness to improve daily tasks, leading to increased efficiency and productivity.
- Prioritization and Multitasking: Ability to prioritize tasks effectively, manage multiple projects simultaneously, and meet deadlines.
- Communication Skills: Excellent written and verbal communication skills, enabling effective interaction with clients and colleagues.
- Attention to Detail: Strong attention to detail, ensuring accuracy and precision in all tasks.
- Organizational Skills: Strong organizational skills, maintaining a clean and organized workspace.
- Technical Skills: Proficiency in Microsoft Office products, with a strong understanding of bookkeeping and payroll principles.
Company Overview:
Monfalcone & Garris PC is an established small firm with big goals. We have a diverse range of clients across various industries, and our mission is to provide exceptional accounting and tax services, becoming the last stop our clients need on their journey.
Salary Range: $45,000 - $60,000 per annum, depending on experience.
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