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Lead Clerk

2 months ago

Hillsboro Oregon, United States WinCo Foods Full time
Job Summary

We are seeking a highly motivated and customer-focused Lead Clerk to join our team at WinCo Foods. As a Lead Clerk, you will be responsible for providing exceptional customer service, leading by example, and assisting the department manager in general department operations.

Key Responsibilities:
  • Provide friendly, courteous service to internal and external customers
  • Assist management with the operations of the store by performing clerk duties in the designated department (grocery or freight)
  • Lead by example and assist the department manager in general department operations as directed
  • Answer customer questions and complaints in a professional manner and assure all customers receive fast, friendly service
  • Perform the duties of a grocery clerk, cashier, and/or freight stocker in addition to assisting assigned employees in the performance of their tasks as appropriate
  • Monitor area activities, including customer traffic flow, coverage of checkout lanes, etc.
  • Maintain cleanliness and eye-appeal of work area, storage area, equipment, and retail displays according to company policy and legal regulations
  • Assist immediate supervisor as needed or directed
  • Assist clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions
  • May monitor cashier money handling procedures and assists with scan system procedures
  • May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines, and equipment
  • Maintain a constant awareness of customer and employee safety
  • Stocks and rotates merchandise in any area of the store as needed
Requirements:
  • High School Diploma or equivalent
  • Communicating clearly and professionally, utilizing excellent verbal, written, and inter-personal communication skills
  • Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals
  • Applying clear understanding of overall company practices, including in-depth knowledge of policies/procedures
  • Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking)
  • Conducting visual inspections, reading reports, computer printouts, register, and computer screens, etc.
  • Perform basic math (add, subtract, multiply, and divide) and compute weights and measures
  • Ability to work any scheduled work shifts, including evenings, graveyard, overnight, weekends, and holidays as scheduled or required
  • Properly use cleaning chemicals in accordance with manufacture's guidelines and instructions
  • Properly handle food products per State and County laws, and WinCo standards
  • Reach, lift, and maneuver objects of varying dimensions and weights up to 50 lbs. frequently
  • Stand for long periods of time, walk, and move rapidly, bend, stoop, twist, and turn frequently
  • Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment, and work aides
  • Understand state & federal regulations if certification is needed