Restaurant Host

3 weeks ago

Bristol, Tennessee, United States The Bristol Hotel Full time
Job Summary

The Bristol Hotel is seeking a skilled Restaurant Host to provide exceptional guest experiences in our dining room. As a key member of our front-of-house team, you will be responsible for ensuring that every guest feels welcome and valued from the moment they enter our restaurant.

Key Responsibilities:
  • Greet guests and patrons personally as they enter the establishment
  • Answer telephones using appropriate etiquette
  • Accept to-go orders over the telephone
  • Receive and record dining reservations on the telephone
  • Ensure the proper setup of dining room
  • Ensure dining room seating is controlled and that there is server parity in number of tables
  • Ensure neatness and cleanliness of stations
  • Present menus, make recommendations and take orders if necessary
  • Assist other food and beverage staff when necessary
  • Liaise between staff and customers to ensure great service
  • Ensure personal appearance is neat and professional
  • Anticipate and address guests' service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Comply with quality assurance expectations and standards
  • Follow all company safety and security policies and procedures
Requirements:
  • Prior food and beverage industry experience preferred
  • Prior guest relations training
  • Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding
  • Strong written and verbal communication skills
  • Positive, upbeat attitude and personality
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
  • Punctuality and reliable attendance
  • Interpersonal skills and the ability to work well with co-workers and the public
Physical Demands:
  • Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping
  • Ability to lift, bend, stoop, push or pull
  • Requires carrying trays of food and bus trays of dishes up to 25 lbs
Secondary Responsibilities:
  • Bus tables and assist with processing dirty dishes if necessary
  • Clean all front of the house areas including windows, light fixtures and entrance as assigned
  • Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned

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