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Loan Systems Specialist
2 months ago
ESSENTIAL FUNCTIONS: The following duties are essential to this role. Additional responsibilities may be assigned.
- Provides expert guidance to the business unit regarding software and technology upgrades, installations, maintenance, support, and optimization.
- Works in partnership with Mortgage leadership to identify and implement enhancements that improve user experience and increase member value while minimizing friction and effort.
- Oversees all system modifications and is accountable for testing and validation processes.
- Develops a comprehensive understanding of both long-term and short-term objectives for all Mortgage systems.
- Acts as the escalation point for critical application issues.
- Ensures that regulatory compliance requirements are tested and implemented in accordance with secondary market and credit union standards.
- Manages user permissions and access based on roles within the mortgage systems.
- Coordinates internal and external resources for ongoing system improvements and maintenance.
- Collaborates with Mortgage leaders to keep employees informed about enhancements or changes and their implications for the department.
- Assists in the creation, revision, and updating of procedures and policies related to Mortgage systems, software, and products.
- Continuously seeks opportunities to leverage technology to enhance or automate existing processes utilized by the business unit.
- Maintains records of all work, achievements, backlog items, and system modifications.
- Contributes to the internal product roadmap by considering process improvements and system enhancements that collectively deliver greater value.
- Preferred: College degree or technical training.
- 3-5 years of relevant experience with Loan Origination Systems (Encompass preferred), including familiarity with financial institution software programs.
- Previous experience in the Mortgage sector is preferred.
- Exceptional problem-solving and communication abilities.
- Strong focus on customer service and relationship management.
- Meticulous attention to detail and accuracy.
- Ability to prioritize multiple tasks, deadlines, and responsibilities.
- Willingness to work occasional evenings and weekends as necessary.
- Capability to interact with employees at all levels.
- Ability to work independently or with minimal supervision.
- Commitment to pursuing further education to meet business needs.
- Must be bondable.