Supply Chain Solutions Architect
3 weeks ago
Company Overview:
We are a leading provider of innovative hearing and audio solutions. Our mission is to connect the world by enhancing the senses of hearing and sight. With a strong heritage spanning over 150 years, we have transformed what it takes to bring people closer to what is important to them.
We believe in fostering a sense of community, openness, and understanding through our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization.
Job Description:
As a Senior Supply Chain Consultant, you will play a key role in clarifying business processes, specifying requirements, and designing a global ERP template in close cooperation with the project team. You will be responsible for handling critical and complex ERP incidents in NA, if our application support department are not able to solve the issue. The role also facilitates effective communication with various stakeholders throughout project & critical support lifecycles.
Your main purpose is to ensure that business needs are documented and transformed into value adding global ERP solution in close collaboration with your team colleagues. You will cultivate positive relationships with key customers to better understand their needs, recognize contributions, and help users enhance their system knowledge. Additionally, you will maintain clear and high-quality communication with customers and stakeholders about ongoing tasks, including proposed solutions, resolution timelines, and information requests.
You will be working closely together with our other skilled ERP consultants, where the majority are located in HQ in Denmark. As part of a global IT organization collaborating with colleagues onsite and across regions (APAC, EMEA, AMER), you will work on-site at Bloomington MN.
Main Responsibilities:
- Understand business needs and processes
- Design and implement value adding solutions in ERP
- Assess and initiate projects and change requests, maintaining compliance with GN IT governance processes.
- Manage third-tier incident and problem resolution.
- Facilitate communication and coordinate with developers during all stages of project and change request implementation to align with development priorities. Ensure seamless handover to the Support team.
- Engage in business consulting with key stakeholders; provide user training and generate or update documentation such as system overviews and Work Instructions (WIs).
Key Performance Indicators:
Success is measured by ensuring that business needs are met, and that customers are satisfied with the services provided. Your success will be evaluated based on the quality of your work, your ability to communicate effectively, and your capacity to work collaboratively within a team environment.
Salary:
The estimated salary range for this position is $90,000 - $120,000 per year, depending on experience.
Benefits:
We offer a comprehensive benefits package, including health insurance, retirement plan, paid time off, and opportunities for professional growth and development.
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