Product Implementation Specialist
3 weeks ago
Analyze, verify, and track project implementation plans for product and solution development, ensuring smooth operations post-implementation.
Key Responsibilities- Analyze and verify project implementation plans for product and solution development.
- Track and recommend implementation plans for system development and implementation of products and solutions.
- Liaise between business and technology teams to ensure effective communication and collaboration.
- Develop and deliver training programs for current and prospective users, educating them on project operations and procedures.
- Assist implementation teams in configuring HIPAA rules based on system policies and legal requirements.
- Ensure processes are compliant with system policies, applicable laws, and contractual bargaining agreements.
- Perform solution audits, resolve discrepancies, and collaborate with implementation teams to resolve user issues.
- Consult with departments to provide customer support during and post-implementation.
- Conduct post-implementation satisfaction surveys, advise management of results, and recommend actions.
- Bachelor's Degree in Computer Science, Business, or Engineering.
- Minimum of 3 years of relevant experience in a dynamic, high-technology environment.
- Excellent communication, interpersonal, and leadership skills.
- Epic Certified in Prelude and Cadence, and Epic Grand Central Certification, highly preferred.
Work is performed remote or in a standard office environment as needed. Open to after-hours on-call support.
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Product Services Specialist
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