Product Implementation Specialist

3 weeks ago


Lake Success, United States Northwell Health Full time
Job Description

Analyze, verify, and track project implementation plans for product and solution development, ensuring smooth operations post-implementation.

Key Responsibilities
  • Analyze and verify project implementation plans for product and solution development.
  • Track and recommend implementation plans for system development and implementation of products and solutions.
  • Liaise between business and technology teams to ensure effective communication and collaboration.
  • Develop and deliver training programs for current and prospective users, educating them on project operations and procedures.
  • Assist implementation teams in configuring HIPAA rules based on system policies and legal requirements.
  • Ensure processes are compliant with system policies, applicable laws, and contractual bargaining agreements.
  • Perform solution audits, resolve discrepancies, and collaborate with implementation teams to resolve user issues.
  • Consult with departments to provide customer support during and post-implementation.
  • Conduct post-implementation satisfaction surveys, advise management of results, and recommend actions.
Requirements
  • Bachelor's Degree in Computer Science, Business, or Engineering.
  • Minimum of 3 years of relevant experience in a dynamic, high-technology environment.
  • Excellent communication, interpersonal, and leadership skills.
  • Epic Certified in Prelude and Cadence, and Epic Grand Central Certification, highly preferred.
Work Environment

Work is performed remote or in a standard office environment as needed. Open to after-hours on-call support.



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