Heavy Truck Service Manager

1 week ago


Santa Fe, New Mexico, United States gpac Full time
Service Manager for Heavy Trucks

We are seeking a highly skilled and experienced Service Manager to join our team at a long-standing heavy equipment company. As a Service Manager, you will be responsible for developing and implementing effective service department processes to ensure customer satisfaction.

Key Responsibilities:

  • Develop and communicate service department processes to ensure customer satisfaction
  • Manage department goals and budgets
  • Develop business with existing and new customers through promotional programs, customer visits, and networking
  • Submit all service warranty paperwork and claims on time
  • Schedule and assign jobs and work areas to employees in the service department according to their skills and knowledge

Requirements:

  • Technical school certificate or equivalent work experience
  • Minimum of 5 years of experience in a service department working as a technician
  • Previous management or shop foreman experience is strongly preferred
  • Ability to lead and manage employees
  • Solid parts and machinery knowledge
  • Excellent customer service and selling skills

Physical Requirements:

  • Ability to lift, manipulate, and move items weighing upwards of 50 lbs. repeatedly
  • Exposure to dust, fumes, gases, and chemicals
  • Regularly works near moving mechanical parts
  • Requires good manual dexterity

Benefits:

  • Competitive salary and performance-based bonuses
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Opportunities for professional development and advancement
  • Vibrant, team-oriented work environment

We are an equal opportunity employer and welcome applications from all qualified candidates. Please submit your resume for consideration.



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