Quality Assurance Team Lead
4 weeks ago
Career Opportunities at Sedgwick
About Us
Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Our organization is committed to doing the right thing, and we strive to make a positive impact on the world through the people and organizations we serve.
Job Summary
We are seeking a highly skilled and experienced Quality Assurance Team Lead to join our team. The successful candidate will be responsible for leading transactional and call quality audits, monitoring compliance and adherence to standard operating processes, and performing data analysis and root cause analysis.
Key Responsibilities
- Lead transactional audit and call quality audits on quality methodology or quality frameworks using quality audit tools.
- Perform data analysis and process modeling to interpret trends and identify appropriate training interventions for continuous improvement.
- Create dashboards and trend analysis tools to display overall performance.
- Partner with operations to lead training on a periodic basis for updating procedures, training gaps, and technology enhancements.
- Deploy Lean Six Sigma tools for overall process improvement.
Requirements
- Bachelor's degree from an accredited college or university preferred.
- Lean Six Sigma yellow belt or green belt highly preferred.
- Six (6) years of related experience, to include building quality scorecards for transactions and audits and training on quality tools, improvement methods, and data interpretation, or equivalent combination of education and experience required.
What We Offer
Sedgwick offers a comprehensive benefits package, including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Equal Opportunity Employer
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
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