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Business Process Improvement Analyst
2 months ago
The primary role of the Business Solutions Analyst is to collaborate with management to critically assess processes that are no longer effective, pinpoint inefficiencies, and implement enhancements from inception to completion. This position holds the authority to engage with various teams and departments, providing management with insights on how to enhance efficiency and automate business operations.
About Servbank
Established in 1994, Servbank is a community-focused banking institution with a broad national presence. Our commitment to serving our clients with a personal touch sets us apart, ensuring that we meet the diverse needs of individuals, businesses, and communities alike.
Key Responsibilities
- Develop and maintain reporting tools for default business lines to support daily operations.
- Oversee and report on Default Reporting for FNMA, FHLMC, FHA, USDA, and VA.
- Act as a liaison between business units and IT to facilitate project advancement.
- Conduct regular meetings to update management on project statuses.
- Serve as the primary contact for business units and IT regarding technology improvements and inquiries.
- Coordinate with training and job coaches for User Acceptance Testing (UAT) related to technology requests.
- Generate ad hoc reports as needed.
- Gather, analyze, and document business requirements, user stories, and acceptance criteria across teams.
- Collaborate with business and subject matter experts to map and document current and future processes.
- Monitor and report on successes and opportunities for ongoing technology and process enhancements.
- Identify failure points and integration opportunities to improve service consistency and quality.
- Assist in the development of workflow platforms.
- Translate complex information into clear, concise language for project objectives.
- Define project timelines, assess resource needs, and manage execution according to action plans.
- Maintain professional knowledge by attending workshops, reviewing publications, and participating in professional societies.
Qualifications:
- 4+ years of experience with Microsoft SQL.
- 4+ years in project management, process improvement, reporting analysis, or analytics.
- Ability to interpret technical procedures and government regulations.
- Proven capability to manage and drive change in fast-paced environments.
- Strong understanding of the mortgage servicing industry.
- Familiarity with RESPA, TILA, FDCPA, GLBA, UDAAP, and relevant state regulations.
- Excellent verbal and written communication skills.
- Proficient in Microsoft SQL, VBA, and Microsoft Office Suite.
Education: Bachelor's Degree in a business-related field or equivalent experience in default servicing.
EEO Statement: We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
